Charles began working at St. Johns home and residence for boys in June 1999 as an On-Call worker.
In October 2002 he was promoted to Director of Recreation, and remained in that position until April of 2006. In 2006, he was moved to the Assistant Director of Diagnostic in Residential Services Department. Charles was promoted to Director of Residential Services in October 2008.
He is a 1982 Graduate of Virginia Wesleyan University, with a Major in Community Recreation.